{"id":3246,"date":"2012-09-24T16:58:41","date_gmt":"2012-09-24T23:58:41","guid":{"rendered":"http:\/\/suddenalarm.blaseckie.ca\/?p=3246"},"modified":"2012-09-24T16:59:58","modified_gmt":"2012-09-24T23:59:58","slug":"application-for-membership-in-the-cranky-pants-association","status":"publish","type":"post","link":"http:\/\/suddenalarm.blaseckie.ca\/?p=3246","title":{"rendered":"Application for membership in the cranky pants association."},"content":{"rendered":"

Sent to the London Drugs complaint email<\/span>:<\/p>\n

I would like to request further training in customer service for the 2 gentlemen who were on duty as clerks in the camera and\u00a0accessories\u00a0department of the above noted London Drugs this afternoon. I went to London Drugs with the intention of purchasing a replacement pair of ear buds and with questions about blue tooth equipment. In other words, I wanted to give your company money. Not a lot, perhaps $100 or $150 once I’d finished shopping for sundry items.<\/span><\/p>\n

\u00a0<\/span>I stood looking at various ear buds while a clerk talked to someone beside me. Then he returned to the till where he joined his associate. Yes, there was a 2nd clerk at the till, while I stood looking at merchandise in clear view of him. A few minutes passed and I was still looking without any intervention by staff.\u00a0<\/span><\/p>\n
\u00a0<\/span><\/div>\n
After that I walked about the various counters in the department looking for a sign of blue tooth ear pieces. I went into the stereo\/computer department and was approached within 30 seconds. The clerk spent a few minutes with me, we determined the equipment was not there and she suggested I talk to someone in the camera department.\u00a0<\/span><\/div>\n
\u00a0<\/span><\/div>\n
I went back to the camera department, resumed my place by the ear buds looking them over again. The 2 clerks at the till continued to chat to each other.\u00a0<\/span><\/div>\n
\u00a0<\/span><\/div>\n
I went into the mall to The Source and was given assistance as soon as I entered. They did not have what I was looking for and the clerk suggested I try London Drugs.\u00a0<\/span><\/div>\n
\u00a0<\/span><\/div>\n
At this point, wanting to give a store money for something I needed, I went to Safeway and bought a few groceries. The return path took me past your store and I thought I’d give it another try.\u00a0<\/span><\/div>\n
\u00a0<\/span><\/div>\n
3:15 pm. Monday, September 24. I stood at the ear buds display, again trying to examine some of the ear bud packages but all the ones I was interested in were locked down. I looked at less expensive models to determine if they were what I wanted. I tried to look at the more expensive Skull Candy and Kosch but couldn’t really reach them. A third clerk joined the two clerks still standing at the till and I listened to them joking and chatting while I stood at the display. I was in clear sight at all times, no more than 10 feet away, well within even a conversational volume enquiry such as “Is there something you’d like to look at” spoken without any of them being inconvenienced by leaving that counter area.\u00a0<\/span><\/div>\n
\u00a0<\/span><\/div>\n
You may wonder why I did not simply approach the counter and ask for assistance. Because, well, simply put, I was labouring under the misapprehension that they were supposed to approach me.\u00a0<\/span><\/div>\n
\u00a0<\/span><\/div>\n
Also, I was somewhat concerned that by this time if I approached them, I would not sound very friendly and be perceived as reacting out of proportion to the situation. Perhaps they did not realize this was, in my mind, strike 3.\u00a0<\/span><\/div>\n
\u00a0<\/span><\/div>\n
I noted on your website London Drugs has three guarantees: for satisfaction with the products you offer, the price you offer them at and for “the best service”.\u00a0That is why I feel perhaps the two gentlemen who were on the floor this afternoon may require a refresher course in what that ‘best service’ entails. May I suggest, first off, ‘approach the customer’.\u00a0<\/span><\/div>\n
\u00a0<\/span><\/div>\n
Thank you for your time and reading this far. I have been a long time customer of London Drugs, purchased cameras, computers, small appliances and untold quantities of health and beauty items. I will continue to be a customer because I know this incident is the exception, not the rule. I am still, unfortunately, somewhat annoyed at being ignored but that will pass, I’m sure. And I will go to Best Buy or Future Shop or some other electronics store to purchase my headphones simply because of silly pride on my part: because I’ll be damned if I’m going to give those fellow the passing satisfaction of even the minor sale of \u00a0ear buds.<\/span><\/div>\n
\u00a0<\/span><\/div>\n
Thank you again for your time and attention to this somewhat rambling account. \u00a0<\/span><\/div>\n
\u00a0<\/span><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

Sent to the London Drugs complaint email: I would like to request further training in customer service for the 2 gentlemen who were on duty as clerks in the camera and\u00a0accessories\u00a0department of the above noted London Drugs this afternoon. I … Continue reading →<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[1],"tags":[683,681,682],"_links":{"self":[{"href":"http:\/\/suddenalarm.blaseckie.ca\/index.php?rest_route=\/wp\/v2\/posts\/3246"}],"collection":[{"href":"http:\/\/suddenalarm.blaseckie.ca\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/suddenalarm.blaseckie.ca\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/suddenalarm.blaseckie.ca\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"http:\/\/suddenalarm.blaseckie.ca\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=3246"}],"version-history":[{"count":6,"href":"http:\/\/suddenalarm.blaseckie.ca\/index.php?rest_route=\/wp\/v2\/posts\/3246\/revisions"}],"predecessor-version":[{"id":3252,"href":"http:\/\/suddenalarm.blaseckie.ca\/index.php?rest_route=\/wp\/v2\/posts\/3246\/revisions\/3252"}],"wp:attachment":[{"href":"http:\/\/suddenalarm.blaseckie.ca\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=3246"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/suddenalarm.blaseckie.ca\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=3246"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/suddenalarm.blaseckie.ca\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=3246"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}